Every business needs to be accessible by phone, at the same time you probably don’t want to give out your home or cell number to the general public. Subscribing to a new phone service and buying a new cell phone can be expensive. As a business owner, you need solutions that work and fit your budget.
What can Google Voice do for your business
Google Voice can solve this for your business. With Google Voice you can access your phone calls, text messages, and voicemail from a smartphone or computer. It syncs between your devices, so wherever you or your staff use the app, you’ll know which messages have been listened to or replied to accurately. Voicemail is transcribed for you, and readable either in the app or you can have it emailed. Unlike a regular phone number, your Google Voice calls, text messages, and voicemails are are backed up and easily searchable. This can come in really handy when tracking customers service efforts!
How does it work
You can sign up at: https://voice.google.com/. They’ll allow you to select from available phone numbers, or you can follow the directions to use a phone number you already have. Right now only US based numbers are available, and you may not be able to find one in the city or state you hoped for.
When your Google Voice number receives a call, your smartphone or computer with the app will ring. You can see calls, texts, and voicemails all on the same screen, and forward calls, text messages, and voicemail to any of your connected devices. You can also set up having spam automatically filtered and block numbers. If you find yourself having to make international calls, you’ll get a good rate for them, and they won’t use up your mobile data.
Although you may not need this for customer-facing business purposes, you will be able to send group texts and photos. This feature could get useful communicating between staff, though.
What does it cost
Google Voice is a free service, although you do need to have a computer or smartphone to use it. It can be the same phone that uses a different phone number, no problem.
There are many free tools out there that just cost the bit of time and energy needed to set them up and learn how to use them. If you want help getting your business started with Google Voice or any other technology, especially the google suite of services, Grundig IT has the expertise you need to make the switch swift and painless.